How to Lodge a Complaint?

A complaint must be made in writing with full details of the subject of complaint, the insurer's name, the policy number, the claim amount and the completed Authorization Form together with copies of the following documents:

  1. The full set of policy document together with the application form;
  2. The claim form;
  3. The medical report / surveyor report / quotation for repair or repairs receipt / police statement;
  4. The written notification by Insurer with final decision to the claim dispute.

* Note: The average processing time for a complaint case is four to six months.

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